A United Airlines Passenger Had a Terrible Experience. His Solution Was a Stroke of Genius

‘I think it was empowering for people. We’ve all been there …’ This is a story about United Airlines, a passenger who had a bad experience, and a really good song. It’s also about the PR crisis it sparked, which saw the market cap for United Airlines drop by about $180 million. And, it all started …

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A United Airlines Passenger Had a Terrible Experience. His Solution Was a Stroke of Genius

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