UnitedHealthcare CEO shooting opens floodgates of Americans venting insurance frustrations
By Tom Murphy and Devi Shastri, Associated Press
For years, patients in the U.S. health care system have grown frustrated with a bureaucracy they don’t understand.
Doctors are included in an insurer’s network one year but not the next. Getting someone on the phone to help can be next to impossible. Coverage of care and prescriptions is often unceremoniously denied.